> PRODUCTS & PLANS_
Enterprise solutions at almost-affordable prices. All plans include 24-hour support response (timer accuracy not guaranteed).
⚡ MANAGED IT — STARTER
Perfect for small businesses who want someone else to blame when things break. Remote support during office hours only.
- Remote desktop support (Mon–Thu, 10am–3pm)
- 1 server monitored
- Monthly health report (PDF, 2 pages)
- Email support (48hr response target)
- NovaSec™ Lite included
🚀 MANAGED IT — PROFESSIONAL
For growing companies who've realized they actually need IT support. Includes Friday coverage (half day).
- Remote + on-site support (by appointment)
- Up to 10 servers monitored
- Weekly health reports + dashboard
- Phone support (hold time varies)
- NovaSec™ Pro included
- Patch management (tested first... usually)
🛡 NOVASEC™ CYBERSECURITY
Award-winning* antivirus and threat detection. *Award was internal. Detected 3,291 threats last year (2 were real).
- Real-time threat scanning
- Firewall management
- Phishing email detection
- Monthly threat report
- Definition updates (2023 database)
☁ CLOUD BACKUP PRO
Automated nightly backups to our secure facility. 99.9% uptime (not including scheduled and unscheduled downtime).
- 500GB encrypted storage
- Nightly automated backups
- 30-day retention
- One-click restore (two clicks if busy)
- GDPR compliant (we think)
| FEATURE | STARTER | PROFESSIONAL | ENTERPRISE* |
|---|---|---|---|
| Remote Support | ✓ | ✓ | ✓ |
| On-Site Support | ✗ | By appt. | ✓ |
| Servers Monitored | 1 | Up to 10 | Unlimited |
| Support Hours | M–Th 10–3 | M–F 9–5 | 24/7** |
| NovaSec™ | Lite | Pro | Pro+ |
| Backup Included | ✗ | Add-on | ✓ |
| SLA | 48hr response | 24hr response | 4hr response |
*Enterprise plan requires minimum 12-month contract. **24/7 support subject to timezone and holiday schedule. Actual response times may vary.
Not sure which plan fits? Our sales team will help (response time: 1–5 business days).
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